There could be a few reasons why your images are not uploading so check the following first:
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Are you still logged in?
- Close the page and log in again. The system logs you out when:
- You log in elsewhere
- You haven’t been active for a while
- There was an internet interruption
- Close the page and log in again. The system logs you out when:
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Clear your cache
- your browser might have saved an error. Clear your cache and try again
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Are the images you are uploading the right size?
- Images have to be minimum 5000 x 2500
- Images have to have a maximum 16MB
- Images have to be a JPG or JPEG file
- Images have to have a ratio of 2:1 (e.g. 5000 x 2500, 8000 x 4000 etc)
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Are the image names using Alpha Numeric letters (no greek script for example)
- ΣΑΛΟΝΙ <<< this does not work – you need to use Alpha Numeric letters
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Are the images processed?
- Ricoh Theta automatically processes the images
- Insta360 ONE X – process the images before upload
- Samsung gear – Process images before upload
- DSLR – stitch images before upload
Your image should look something like this:
If your image looks like this, it is not processed:
If none of the above solves your issue, please contact support by opening a chat! We’re here to help!