{"id":11112,"date":"2022-01-18T16:00:20","date_gmt":"2022-01-18T16:00:20","guid":{"rendered":"https:\/\/my360tours.com\/answer\/il-mio-cliente-non-vede-licona-della-chat-video\/"},"modified":"2022-01-18T16:00:20","modified_gmt":"2022-01-18T16:00:20","slug":"il-mio-cliente-non-vede-licona-della-chat-video","status":"publish","type":"kb","link":"https:\/\/my360tours.com\/it\/answer\/il-mio-cliente-non-vede-licona-della-chat-video\/","title":{"rendered":"Il Mio Cliente Non Vede L&#8217;icona Della Chat Video"},"content":{"rendered":"<p class=\"p1\">Se il cliente non riesce a vedere l&#8217;icona del video nella finestra della chat, prova le seguenti soluzioni prima di contattare il supporto:<\/p>\n<p><strong>1. Assicurati di aver messo il tuo stato online: <\/strong><\/p>\n<p><a href=\"http:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03.png\"><img data-src=\"http:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03.png\" data-srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03.png 696w, https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03-300x216.png 300w\" fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-10989 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"696\" height=\"500\"  sizes=\"(max-width: 696px) 100vw, 696px\" \/><noscript><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-10989\" src=\"http:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03.png\" alt=\"\" width=\"696\" height=\"500\" srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03.png 696w, https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-12.30.03-300x216.png 300w\" sizes=\"(max-width: 696px) 100vw, 696px\"><\/noscript><\/a><\/p>\n<p class=\"p1\">Accendilo facendo scorrere il pulsante verso destra. Il pulsante diventer\u00e0 verde, questo significa che \u00e8 attivo.<\/p>\n<p><strong>2. Se il tuo stato era gi\u00e0 impostato su &#8220;attivo&#8221;, ma il cliente non pu\u00f2 ancora chiamarti, spegnilo e riaccendilo. Ora controlla con il cliente se vede l&#8217;icona del video. <\/strong><br \/>\n<strong>3. Potresti essere stato inattivo per un po&#8217; e il sistema potrebbe averti disconnesso. Prova ad uscire e rientrare di nuovo, attiva il tuo stato di tour e prova di nuovo.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se il cliente non riesce a vedere l&#8217;icona del video nella finestra della chat, prova le seguenti soluzioni prima di contattare il supporto: 1. Assicurati di aver messo il tuo stato online: Accendilo facendo scorrere il pulsante verso destra. Il pulsante diventer\u00e0 verde, questo significa che \u00e8 attivo. 2. Se il tuo stato era gi\u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10910,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","footnotes":""},"kbtopic":[419,665],"kbtag":[],"class_list":["post-11112","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-risoluzione-dei-problemi","kbtopic-video-chat-it"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Il Mio Cliente Non Vede L&#039;icona Della Chat Video - My360 Tours | Virtual Tour Software<\/title>\n<meta name=\"description\" content=\"Il Mio Cliente Non Vede L&#039;icona Della Chat Video | Controlla queste soluzioni per risolvere il problema del tuo cliente che non riesce ad usare la video chat\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my360tours.com\/it\/answer\/il-mio-cliente-non-vede-licona-della-chat-video\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Il Mio Cliente Non Vede L&#039;icona Della Chat Video - 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