{"id":2057,"date":"2020-06-11T15:39:45","date_gmt":"2020-06-11T15:39:45","guid":{"rendered":"https:\/\/staging6.my360tours.com\/answer\/mis-imagenes-no-se-suben\/"},"modified":"2020-10-21T09:20:06","modified_gmt":"2020-10-21T09:20:06","slug":"mis-imagenes-no-se-suben","status":"publish","type":"kb","link":"https:\/\/my360tours.com\/es\/answer\/mis-imagenes-no-se-suben\/","title":{"rendered":"Mis im\u00e1genes no se suben"},"content":{"rendered":"<p>Puede haber una cuantas razones por las que tus im\u00e1genes no se suben, as\u00ed que comprueba primero lo siguiente:<\/p>\n<ol>\n<li>\n<h4>\u00bfTodav\u00eda est\u00e1s logueado?<\/h4>\n<ol>\n<li>Cierra la p\u00e1gina e inicia sesi\u00f3n de nuevo. El sistema cierra la sesi\u00f3n cuando:\n<ol>\n<li>Te logueas en otro lugar<\/li>\n<li>No has estado activo por un tiempo<\/li>\n<li>Ha habido una interrupci\u00f3n en Internet<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<h4>Limpia tu cach\u00e9<\/h4>\n<ol>\n<li>tu navegador puede haber guardado un error. Limpia tu cach\u00e9 e int\u00e9ntalo de nuevo<\/li>\n<li><iframe class=\"lazyload\" data-src=\"https:\/\/www.youtube.com\/embed\/jcI44aNT38Q\"  width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<\/ol>\n<\/li>\n<li>\n<h4>\u00bfLas im\u00e1genes que est\u00e1s subiendo son del tama\u00f1o correcto?<\/h4>\n<ol>\n<li>Las im\u00e1genes tienen que ser de un m\u00ednimo de 5000 x 2500<\/li>\n<li>Las im\u00e1genes tienen que tener un m\u00e1ximo de 16MB<\/li>\n<li>Las im\u00e1genes tienen que ser un archivo JPG o JPEG<\/li>\n<li>Las im\u00e1genes tienen que tener una proporci\u00f3n de 2:1 (por ejemplo, 5000 x 2500, 8000 x 4000 etc.)<\/li>\n<\/ol>\n<\/li>\n<li>\n<h4>\u00bfLos nombres de las im\u00e1genes usan letras alfanum\u00e9ricas (sin escritura griega, por ejemplo)<\/h4>\n<ol>\n<li>\u03a3\u0391\u039b\u039f\u039d\u0399 &lt;&lt;&lt; esto no funciona &#8211; necesita usar letras alfanum\u00e9ricas<\/li>\n<\/ol>\n<\/li>\n<li>\n<h4>\u00bfLas imagines est\u00e1n procesadas?<\/h4>\n<ol>\n<li>Ricoh Theta procesa autom\u00e1ticamente las im\u00e1genes<\/li>\n<li>Insta360 ONE X &#8211; procesa las im\u00e1genes antes de subirlas<\/li>\n<li>Samsung Gear &#8211; Procesa las im\u00e1genes antes de subirlas<\/li>\n<li>DSLR &#8211; Hace stitch (cocida) de las im\u00e1genes antes de subirlas.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><em><strong> Tu imagen deber\u00eda ser algo as\u00ed: \u00a0<\/strong><\/em><\/p>\n<p><a href=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog.jpg\"><img data-src=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog.jpg\" data-srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog.jpg 800w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-300x150.jpg 300w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-768x384.jpg 768w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-672x336.jpg 672w\" fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1277 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"800\" height=\"400\"  sizes=\"(max-width: 800px) 100vw, 800px\" \/><noscript><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1277\" src=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog.jpg\" alt=\"\" width=\"800\" height=\"400\" srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog.jpg 800w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-300x150.jpg 300w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-768x384.jpg 768w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Image-for-blog-672x336.jpg 672w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/noscript><\/a><\/p>\n<p><em><strong> Si tu imagen se ve as\u00ed, no se ha procesado: \u00a0<\/strong><\/em><\/p>\n<p><a href=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image.png\"><img data-src=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image.png\" data-srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image.png 800w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-300x149.png 300w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-768x381.png 768w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-672x333.png 672w\" decoding=\"async\" class=\"alignnone size-full wp-image-1283 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"800\" height=\"397\"  sizes=\"(max-width: 800px) 100vw, 800px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-1283\" src=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image.png\" alt=\"\" width=\"800\" height=\"397\" srcset=\"https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image.png 800w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-300x149.png 300w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-768x381.png 768w, https:\/\/my360tours.com\/wp-content\/uploads\/2020\/03\/Unprocessed-image-672x333.png 672w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/noscript><\/a><\/p>\n<p>Si nada de esto resuelve tu problema, por favor contacta con soporte abriendo un chat. \u00a1Estamos aqu\u00ed para ayudar!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Puede haber una cuantas razones por las que tus im\u00e1genes no se suben, as\u00ed que comprueba primero lo siguiente: \u00bfTodav\u00eda est\u00e1s logueado? Cierra la p\u00e1gina e inicia sesi\u00f3n de nuevo. El sistema cierra la sesi\u00f3n cuando: Te logueas en otro lugar No has estado activo por un tiempo Ha habido una interrupci\u00f3n en Internet Limpia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","footnotes":""},"kbtopic":[198],"kbtag":[],"class_list":["post-2057","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-troubleshooting-es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mis im\u00e1genes no se suben - My360 Tours | Virtual Tour Software<\/title>\n<meta name=\"description\" content=\"Mis im\u00e1genes no se suben - Pruebe lo siguiente antes de abrir un ticket de soporte: cierre y inicie sesi\u00f3n, borre su cach\u00e9, verifique el tama\u00f1o de su imagen y ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my360tours.com\/es\/answer\/mis-imagenes-no-se-suben\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mis im\u00e1genes no se suben - 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