{"id":11121,"date":"2022-01-21T15:26:19","date_gmt":"2022-01-21T15:26:19","guid":{"rendered":"https:\/\/my360tours.com\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/"},"modified":"2022-01-21T15:26:19","modified_gmt":"2022-01-21T15:26:19","slug":"mi-cliente-no-consigue-ver-el-icono-del-videochat","status":"publish","type":"kb","link":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/","title":{"rendered":"Mi cliente no consigue ver el icono del videochat"},"content":{"rendered":"

Si el cliente no puede ver el icono de v\u00eddeo en la ventana de chat, prueba lo siguiente antes de ponerte en contacto con el servicio de
\nsoporte<\/p>\n

1. Aseg\u00farate de que has puesto tu estado en l\u00ednea:\u00a0<\/strong><\/p>\n

\"\"

Enci\u00e9ndelo deslizando el bot\u00f3n hacia la derecha. El bot\u00f3n se volver\u00e1 verde, lo que significa que est\u00e1 activo.<\/p>\n

2. Si tu estado ya estaba configurado como \u00abactivo\u00bb, pero el cliente sigue sin poder llamarte, ap\u00e1galo y vuelve a encenderlo. Ahora comprueba con el cliente si ve el icono de v\u00eddeo.\u00a0<\/strong><\/p>\n

3. Es posible que hayas estado inactivo durante un tiempo y el sistema haya cerrado tu sesi\u00f3n. Intenta cerrar la sesi\u00f3n y volver a entrar, activa tu estado de tour e int\u00e9ntalo de nuevo.\u00a0<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Si el cliente no puede ver el icono de v\u00eddeo en la ventana de chat, prueba lo siguiente antes de ponerte en contacto con el servicio de soporte 1. Aseg\u00farate de que has puesto tu estado en l\u00ednea:\u00a0 Enci\u00e9ndelo deslizando el bot\u00f3n hacia la derecha. El bot\u00f3n se volver\u00e1 verde, lo que significa que est\u00e1 […]<\/p>\n","protected":false},"author":1,"featured_media":10911,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","footnotes":""},"kbtopic":[198,668],"kbtag":[],"class_list":["post-11121","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-troubleshooting-es","kbtopic-videochat-es"],"yoast_head":"\nMi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software<\/title>\n<meta name=\"description\" content=\"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software\" \/>\n<meta property=\"og:description\" content=\"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat\" \/>\n<meta property=\"og:url\" content=\"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/\" \/>\n<meta property=\"og:site_name\" content=\"My360 Tours\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/my360tours\" \/>\n<meta property=\"og:image\" content=\"http:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-10.05.14.png\" \/>\n\t<meta property=\"og:image:width\" content=\"359\" \/>\n\t<meta property=\"og:image:height\" content=\"293\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/\",\"url\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/\",\"name\":\"Mi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/my360tours.com\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/Screenshot-2021-12-22-at-10.05.14.png\",\"datePublished\":\"2022-01-21T15:26:19+00:00\",\"description\":\"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/#primaryimage\",\"url\":\"https:\\\/\\\/my360tours.com\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/Screenshot-2021-12-22-at-10.05.14.png\",\"contentUrl\":\"https:\\\/\\\/my360tours.com\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/Screenshot-2021-12-22-at-10.05.14.png\",\"width\":359,\"height\":293,\"caption\":\"Instalar | agrega un video chat a tu recorrido virtual\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/answer\\\/mi-cliente-no-consigue-ver-el-icono-del-videochat\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/my360tours.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mi cliente no consigue ver el icono del videochat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/my360tours.com\\\/es\\\/\",\"name\":\"My360 Tours\",\"description\":\"Virtual Tour Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/my360tours.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#organization\",\"name\":\"My360\",\"url\":\"https:\\\/\\\/my360tours.com\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/my360tours.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/My360-logo-400.png\",\"contentUrl\":\"https:\\\/\\\/my360tours.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/My360-logo-400.png\",\"width\":753,\"height\":400,\"caption\":\"My360\"},\"image\":{\"@id\":\"https:\\\/\\\/my360tours.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/my360tours\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/my360\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZNCgl8bkpryPf-AtmthXqg\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software","description":"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/","og_locale":"es_ES","og_type":"article","og_title":"Mi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software","og_description":"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat","og_url":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/","og_site_name":"My360 Tours","article_publisher":"https:\/\/www.facebook.com\/my360tours","og_image":[{"width":359,"height":293,"url":"http:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-10.05.14.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/","url":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/","name":"Mi cliente no consigue ver el icono del videochat - My360 Tours | Virtual Tour Software","isPartOf":{"@id":"https:\/\/my360tours.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/#primaryimage"},"image":{"@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/#primaryimage"},"thumbnailUrl":"https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-10.05.14.png","datePublished":"2022-01-21T15:26:19+00:00","description":"Mi cliente no consigue ver el icono del videochat | Comprueba estas soluciones para solucionar el problema de que tu cliente no pueda utilizar el videochat","breadcrumb":{"@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/#primaryimage","url":"https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-10.05.14.png","contentUrl":"https:\/\/my360tours.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-22-at-10.05.14.png","width":359,"height":293,"caption":"Instalar | agrega un video chat a tu recorrido virtual"},{"@type":"BreadcrumbList","@id":"https:\/\/my360tours.com\/es\/answer\/mi-cliente-no-consigue-ver-el-icono-del-videochat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/my360tours.com\/es\/"},{"@type":"ListItem","position":2,"name":"Mi cliente no consigue ver el icono del videochat"}]},{"@type":"WebSite","@id":"https:\/\/my360tours.com\/es\/#website","url":"https:\/\/my360tours.com\/es\/","name":"My360 Tours","description":"Virtual Tour Software","publisher":{"@id":"https:\/\/my360tours.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/my360tours.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/my360tours.com\/es\/#organization","name":"My360","url":"https:\/\/my360tours.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/my360tours.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/my360tours.com\/wp-content\/uploads\/2019\/11\/My360-logo-400.png","contentUrl":"https:\/\/my360tours.com\/wp-content\/uploads\/2019\/11\/My360-logo-400.png","width":753,"height":400,"caption":"My360"},"image":{"@id":"https:\/\/my360tours.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/my360tours","https:\/\/www.linkedin.com\/company\/my360\/","https:\/\/www.youtube.com\/channel\/UCZNCgl8bkpryPf-AtmthXqg"]}]}},"_links":{"self":[{"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/kb\/11121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/comments?post=11121"}],"version-history":[{"count":0,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/kb\/11121\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/media\/10911"}],"wp:attachment":[{"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/media?parent=11121"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/kbtopic?post=11121"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/my360tours.com\/es\/wp-json\/wp\/v2\/kbtag?post=11121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}