{"id":11119,"date":"2022-01-21T15:21:45","date_gmt":"2022-01-21T15:21:45","guid":{"rendered":"https:\/\/my360tours.com\/answer\/el-videochat-no-esta-en-el-menu-principal\/"},"modified":"2022-01-21T15:21:45","modified_gmt":"2022-01-21T15:21:45","slug":"el-videochat-no-esta-en-el-menu-principal","status":"publish","type":"kb","link":"https:\/\/my360tours.com\/es\/answer\/el-videochat-no-esta-en-el-menu-principal\/","title":{"rendered":"El videochat no est\u00e1 en el men\u00fa principal"},"content":{"rendered":"

Si el videochat no aparece en tu men\u00fa principal, comprueba lo
\nsiguiente antes de ponerte en contacto con el servicio de soporte<\/span><\/p>\n

    \n
  1. \u00bfEst\u00e1 instalado el videochat en tu cuenta? (ve a Complementos > examinar> si dice \u00abadministrar\u00bb junto al videochat, entonces est\u00e1 instalado, si dice \u00abinstalar\u00bb entonces no est\u00e1 instalado)<\/span><\/li>\n
  2. Cierra la sesi\u00f3n y vuelve a entrar para ver los cambios despu\u00e9s de una instalaci\u00f3n reciente<\/li>\n
  3. Si eres fot\u00f3grafo de otra persona, aseg\u00farate de que el administrador de la cuenta te ha dado permiso para utilizar el videochat (tienen que ir a Complementos > examinar > hacer clic en \u00abadministrar\u00bb en el complemento del videochat y activar la marca de verificaci\u00f3n junto a tu nombre)<\/li>\n
  4. Si tienes una cuenta de fot\u00f3grafo, el Videochat no se mostrar\u00e1. S\u00f3lo est\u00e1 disponible para las cuentas de Inmobiliaria, Concesionario o Dise\u00f1o de Interiores. Si tu cliente quiere utilizar el Videochat tiene que crearse una cuenta de cualquiera de esos tipos.<\/li>\n
  5. Si tienes una cuenta de \u00abs\u00f3lo alojamiento\u00bb, el Videochat no est\u00e1 disponible de forma gratuita, pero es posible que puedas pagar por el uso del videochat. Ponte en contacto con el servicio de soporte<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Si el videochat no aparece en tu men\u00fa principal, comprueba lo siguiente antes de ponerte en contacto con el servicio de soporte \u00bfEst\u00e1 instalado el videochat en tu cuenta? (ve a Complementos > examinar> si dice \u00abadministrar\u00bb junto al videochat, entonces est\u00e1 instalado, si dice \u00abinstalar\u00bb entonces no est\u00e1 instalado) Cierra la sesi\u00f3n y vuelve […]<\/p>\n","protected":false},"author":1,"featured_media":10911,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","footnotes":""},"kbtopic":[198,668],"kbtag":[],"class_list":["post-11119","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-troubleshooting-es","kbtopic-videochat-es"],"yoast_head":"\nEl videochat no est\u00e1 en el men\u00fa principal - My360 Tours | Virtual Tour Software<\/title>\n<meta name=\"description\" content=\"El videochat no est\u00e1 en el men\u00fa principal | Qu\u00e9 hacer cuando no ves el videochat en el men\u00fa principal del software de tours virtuales My360.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my360tours.com\/es\/answer\/el-videochat-no-esta-en-el-menu-principal\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El videochat no est\u00e1 en el men\u00fa principal - 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